Sales Terms and Conditions
Rosellina Mele’s products are entirely made by hand, so we cannot guarantee the immediate availability of each item at the moment of purchase, especially in periods of high demand. The estimated delivery time for a custom-made dress is approximately 10 days, plus the delivery time. In rare cases the delivery might be subject to influences beyond our control, such as fabric availability or natural disasters. In those cases delivery might take slightly longer. We would like to advise that, however unlikely the event, orders may be subject to customs fees and duties, depending on where the order is placed. On orders with larger value than personal exemption laws permit in any given region, customs charges may apply. In those cases, the logistics company will usually collect the customs fee at your door. The Product design image on our web interface is for visualization only. It is difficult to guarantee the exact colour due to differences in screen monitors, brightness, contrast etc. All transactions are made through PayPal online payment server, which is an independent system to make online payments. You can also choose a bank transfer.
Warranty and Return
The right of withdrawal can be made no later than 15 working days from the date receipt of your package.
If you are not satisfied with the product purchased you can request a refund , or a size change. Refund will be done through Paypal (or by bank).
All shipping costs (to and from the customer) are not refundable, we'll only refund the item. For items changes you'll have to pay every additional shipping cost.
To get the product warranty send an email to firstname.lastname@example.org, indicating the returns and the order number. The guarantee applies to all products.
The product must be received by us within 10 days from the date the return authorization. After receiving the return and verify that is in “THE SAME INICIAL CONDITIONS”, complete with label and original box, you will receive a confirmation email.
The return will be accepted only under the above conditions.
The right of return will not be applied on garments stained, washed or worn already.
To access and navigate the Rosellina Mele website you don't need to register: you can freely consult all the pages and make a test purchase using the products in your basket to see how much it will cost. Instead, you must leave your details and register to the site when you decide to proceed to purchase. In that case you will be asked to allow the information absolutely necessary to purchase and for delivery. The customer information collected on the website Rosellina Mele are treated in accordance with the italian Law ex art.13 DLgs. 196\2003.
For anything not expressly indicated, reference is made to the provisions of the civil code.